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Released: August 21, 2008
Help Desk FAQ
How can I find the agency that regulates my bank?
To quickly determine which agency regulates your bank, call the Office of the Comptroller of the Currency's Customer Assistance Group to find out the correct agency to contact with your question or complaint. Call 800-613-6743 toll-free Monday through Friday, from 7:00 a.m. to 7:00 p.m. Central Time. Contact the appropriate banking regulator using the contact information below.
The Board of Governors of the Federal Reserve oversees state-chartered banks and trust companies that belong to the Federal Reserve System.
Division of Consumer and Community Affairs
20th and C Streets, N.W., Stop 801
Washington, DC 20551
Phone: (202) 452-3693
The Federal Deposit Insurance Corporation regulates state-chartered banks that do not belong to the Federal Reserve System.
Compliance and Consumer Affairs
550 17th Street, N.W.
Washington. DC 20429
Phone: (202) 942-3100
Toll-Free: (877) 275-3342
Hearing Impaired: (800) 925-4618 or (202) 942-3147
The Office of the Comptroller of the Currency regulates banks that have the word "National" in or the letters "N.A." after their names.
Office of the Ombudsman
Customer Assistance Unit
1301 McKinney Street, Suite 3710
Houston, TX 77010
Toll-Free: (800) 613-6743
The National Credit Union Administration regulates federally charted credit unions.
1755 Duke Street, Suite 6043
Alexandria, VA 22314-3428
Toll-Free (800) 827-9650
Complaint Hotline: (800) 755-1030
Phone: (703) 518-6330
The CFPB supervises banks, credit unions, and other financial companies and enforces federal consumer financial laws. The CFPB accepts credit card related complaints involving large banks (those with assets of $10 billion or more).
P.O. Box 4503
Iowa City, Iowa 52244
Phone: (855) 411-CFPB (2372)
Línea telefónica en Español: (855) 411-CFPB (2372)
Fax (855) 237-2392
Email: <a href="https://help.consumerfinance.gov/app/tellyourstory" title="https://help.consumerfinance.gov/app/tellyourstory">https://help.consumerfinance.gov/app/tellyourstory</a>