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Released: March 05, 2013
Card complaints zing companies
Source: Fred Williams, CreditCards.com
Capital One got hit by the most complaints from its customers of seven major U.S. card companies in 2012, according to an analysis of newly public complaint figures. American Express had the fewest complaints by purchase volume of the seven companies -- but it was also the stingiest with credits and other kinds of payback after receiving a complaint.
Those are among the findings from a CreditCards.com analysis of the first year's worth of complaints published in a new database by the U.S. Consumer Financial Protection Bureau. The agency's detailed records provide a first-ever look at friction points between card issuers and their customers -- and which companies are likely to pay back a customer with a gripe.
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