Released: November 07, 2007

Consumers fed up with e-commerce sites

Source: Herb Weissbaum, MSNBC (Free Registration)

Can you imagine going into a store and carefully selecting your purchases, then walking up to the checkout counter only to have the sales clerk tell you to start over again? You wouldn’t stand for it. But in the online world, it happens all the time. And it’s annoying as hell.

A recent Harris Interactive Survey found that a large percentage of people who do business via the Internet have a less than favorable experience. These frustrated consumers say they are unwilling to put up with e-commerce that fails to live up to their expectations.

The survey of 2,420 adults was commissioned by Tealeaf Technology, which sells software that lets companies see how users are interacting with their site.

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