Released: May 30, 2007

Get compensated for airline wrongs

Source: Aleksandra Todorova, SmartMoney.com

For the past four months, Mahesh Soori has been engaged in a slow and torturous battle with United Airlines for what he says is a well-deserved refund.

The refund stems from travel his parents endured last summer. The nightmare began halfway through a long journey from Omaha, Neb., to Colombo, Sri Lanka. During a stopover in Los Angeles — as they prepared to catch a flight to Singapore — a United Airlines agent informed them their tickets were invalid because their ticket information wasn’t in the system, says Soori. Already halfway through their journey, the Sooris, who are both in their 70s, had no choice but to pay $2,860 for new tickets.

Soori soon took up the cause of getting that money back for his parents. (Because of their age, he feels he’s better suited for the task.) He explained the situation in a letter to United and the airline responded that while the original reservations appeared to be in order, a computer glitch lead to the mishap. As “a gesture of goodwill,” the company enclosed two $300 travel vouchers.

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