Released: April 06, 2007

Lodging effective consumer complaints

Source: Kimberly Palmer, US News & World Report

If you feel cheated by a company for poor service or a faulty product, you have no shortage of ways to complain. In addition to the company itself, government bodies, and nonprofits dedicated to consumer protection, websites that feature consumer complaints can bring attention to your plight–and get the response you want. Here’s some expert advice on how best to complain.

1) Do your research to prevent problems. “[Consumer complaint] sites are great for doing research before a big purchase,” says James Hood, editor of ConsumerAffairs.com. Websites like Hood’s post consumer experiences and usually allow users to search by company name.

2) Contact the company first. Whether on the phone or in person, ask to speak to the manager on duty, says Greg Brummer, general manager of Planet Feedback [http://www.planetfeedback.com/]. “You’ll get the most effective resolution if you deal with the person right in front of you,” he adds.

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