Released: August 16, 2007

PayPal buyers, sellers still steaming

Source: Martin H. Bosworth, Consumeraffairs.com

Even after PayPal settled a class-action lawsuit over its practice of freezing money exchanged in customer transactions and agreed to improve its responsiveness to consumers, buyers and sellers alike are still finding they are locked out of funds they are due, often without explanation or redress.

ConsumerAffairs.Com continues to regularly receive complaints from PayPal users, who allege that PayPal froze funds due to sellers after transactions have been completed.

Many readers have complained about the difficulty they have in reaching PayPal’s customer service and help lines to address the problem.

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