Released: April 19, 2007

TurboTax users have until midnight to file

Source: Kevin McCoy, USA Today

Thousands of frustrated TurboTax customers complained that they missed this week’s federal and state tax deadline after heavy last-minute volume swamped the popular electronic tax-filing system.

Users of Intuit’s TurboTax said they faced hours-long delays as they sat at their computers trying repeatedly — and unsuccessfully — to get their tax returns in on time. “I’m very aggravated. I’ve been up all night, not by choice,” said Theresa Hurd, 43, a Kodak, Tenn., resident who said she was still trying to file her tax return after midday on Wednesday, more than 12 hours after the deadline had passed. “I’m so tired and frustrated, I can’t even think straight.”

Intuit, a California-based financial management software firm, said it alerted the IRS late Tuesday after volume that ran as high as 60 tax filings per second swamped the company’s computer servers. In response, the IRS extended the filing deadline until midnight tonight for taxpayers delayed by the problem.

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