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English Library

Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.

Library of English Publications, Sorted by Date

A consumer’s guide to ‘chip’ cards

Library: English | A consumer’s guide to ‘chip’ cards. This publication answers credit and debit card customers’ questions about why the transition to “smartcards" is taking place, how the checkout process will change, what consumer protections they will have and where to get more information about chip cards. Category: Credit Cards on Jul 28, 2015

 
California’s Lemon Law

Library: English | California’s Lemon Law Protection for new and used car buyers. This fact sheet about California’s protections for new and used car buyers explains how the state Lemon Law works, which vehicles are covered, the arbitration programs used by most car dealers and how consumers can pursue a claim in California. Category: Automobiles on Jul 22, 2015

 
A consumer’s guide to choosing a prepaid card

Library: English | A consumer’s guide to choosing a prepaid card. A prepaid card that charges low fees, comes with desirable features and offers strong consumer protections can be a good choice for many consumers. This publication will help you learn how to compare your options and choose the best prepaid card for your needs. Category: Banking Money Management Prepaid Cards on Jun 16, 2015

 
The right overdraft protection plan

Library: English | The right overdraft protection plan A wise choice. Spending more money than is in your checking account can be a costly mistake. This fact sheet presents the consequences of overdrawing your account, the high cost of “courtesy” overdraft coverage, the better overdraft protection plans that exist and tips for avoiding overdrafts altogether. Category: on Mar 10, 2015

 
Auto Insurance - PowerPoint Slides

Library: English | Auto Insurance - PowerPoint Slides. This downloadable 16-slide PowerPoint presentation is designed to be used in conjunction with the auto insurance lesson plan. The slides provide a visual component to the training that will help to engage learners and improve retention. Category: Automobiles Insurance Money Management on Feb 19, 2015

 
Auto Insurance - Lesson Plan

Library: English | Auto Insurance - Lesson Plan. This downloadable packet guides community educators through a two-and-a-half-hour presentation on auto insurance—from determining the types and amount of coverage needed to finding the right policy, controlling your insurance costs, filing a claim and resolving disputes with the insurer. The lesson plan, which is designed to be used in conjunction with the downloadable PowerPoint presentation, also includes learning activities and a class evaluation form. Category: Automobiles Insurance Money Management on Feb 19, 2015

 
IP Transition: Making the Switch

Library: English | IP Transition: Making the Switch The next communication evolution. This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition. Category: Internet Telecom/TV Wireless on Jan 30, 2015

 
Questions & Answers about the IP Transition

Library: English | Questions & Answers about the IP Transition Connecting you with new changes to the phone system. This backgrounder answers many of the questions that consumers may have about the transition from traditional (copper-based landline) phone service to Internet-based service. Written in Q&A format, the guide introduces terms consumers should understand, explains how the transition will take place and why it’s important to them, and addresses nuts-and-bolts concerns they may have about switching to a new type of service. Category: Internet Telecom/TV Wireless on Jan 30, 2015

 
Student Loan and Education Resource List

Library: English | Student Loan and Education Resource List. This concise, five-page guide provides resources to help beginning students figure out what their college education financing options are, what they can afford, which schools are worth the cost and how to get the student loan process started. Current and former students can benefit from the sections on loan repayment and what to do if the loan goes into default. The publication includes resources specifically for veterans. Category: Credit Money Management on Jan 08, 2015

 
The Fair Debt Collection Practices Act

Library: English | The Fair Debt Collection Practices Act How it restricts collectors and protects consumers. This concise guide to the Fair Debt Collection Practices Act (FDCPA) makes consumers aware of what collectors must do under the law, what they are allowed to do, and what they are prohibited from doing. It also provides information about getting a collector to stop contacting you, what your options are if a collector violates the FDCPA and where to get more information or personal assistance. Category: Consumer Rights Money Management on Dec 22, 2014

 

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