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Retail
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Helpdesk:
Defective merchandise
In California, unless an item is sold “as is,” all new merchandise (except clothing and consumable products) that is purchased primarily for personal, family, or household use has a warranty implied by law. This implied… -
Helpdesk:
Non receipt of phone and internet orders
When you buy a product by phone or online, pay attention to the delivery time stated in the company’s ad, website or other documents such as emailed order confirmations. A federal law requires retailers to… -
Press:
Small firms putting gift cards on wish lists
Gift cards are not just for the big boys anymore. They are starting to pay off for smaller businesses as well. As merchants look for more ways to attract new customers and add sales, cards… -
Press:
Retailers hold Black Friday-style summer sales for Christmas shoppers
Looks as though Santa’s summer vacation is getting cut short. Retailers are trying to drum up some Christmas magic five months early with Black Friday-style sales that they hope will put shoppers in the spending… -
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Wal-Mart plan to use smart tags raises privacy concerns
Wal-Mart is putting electronic identification tags on men’s clothing like jeans starting Aug. 1 as the world’s largest retailer tries to gain more control of its inventory. But the move is raising eyebrows among privacy… -
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Losing the dream, but saving the store
When John Andikian opened a convenience store in Tustin, Calif., he had big dreams. Dreams that had started 30 years earlier, when he talked with his father, a lifelong grocery worker, about someday owning… -
Helpdesk:
Gift card expiration dates and fees
Yes, but the money on your gift card will be good for at least five years from the date the card is purchased. Any money that might be added to the card at a later… -
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Back-to-schoolers who put off shopping rewarded with deals
Many folks back-burnered this year’s back-to-school shopping until they could almost hear the clang of the first school bell. Now comes their payoff: deals. This weekend, shoppers can get Elmer’s Glue for a quarter at… -
Press:
For a ‘free gift card,’ simply give away your personal information
You’ve probably heard it a thousand times: There’s no free lunch. But sometimes it helps to get a little reminder. And so we turn our attention to e-mails making the rounds from something called BestShoppingRewards.… -
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Target to sell Facebook Credits gift cards
Facebook is coming to a Target (TGT) store near you. The social-network giant is getting into the gift card business, starting Sunday, with Facebook Credits cards. The new Facebook gift cards will be available in… -
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Stores scramble to accommodate budget shoppers
The country’s continued economic doldrums have stores scrambling for the once-ignored low-end customer, as people make fewer costly shopping trips to stock their pantries, and increasingly, can only afford inexpensive items in small quantities like… -
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Consumers shopping, so why are retailers offering more sales?
Consumer confidence is improving and sending more shoppers to the malls. And stores, wiser after deep discounting during the recession, have reduced inventories, so they don’t have to slash prices to clear shelves. So why,… -
Helpdesk:
Retail refunds and returns
In most cases, stores are not required to accept returns or give refunds but most do. (An exception can be goods on sale or sold as a “final sale.” Consumer purchase refund laws vary by… -
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Sanity-saving last-minute holiday shopping tips
There are only about 10 days of holiday shopping left. But who’s counting? All of the businesses trying to get you to shop and ship faster in honor of their made-up holidays, that’s who. Green… -
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Mystery donors paying off layaway accounts for needy
Anonymous “layaway angels” are rescuing Christmas for needy families across the nation. Mystery donors are visiting stores and paying the balance on accounts that allow customers to pay for purchases over several months. Some donors… -
Press:
Retailers are slashing prices ahead of holiday
Half off at the entire store at Ann Taylor. Sixty percent at Gap. Forty percent off almost everything at Abercrombie & Fitch. Aggressive last-minute deals in the days before Christmas are good for procrastinators, but… -
Press:
Santa do you wrong? Gift return tips
No need to hurry to redeem those gift cards — no matter how many e-mail reminders you get — but think twice before you dawdle this year when returning unwanted gifts. Retailers have gotten far… -
Press:
How to do really tricky product price comparisons
When Jennifer Wilson found a chandelier she really wanted at PotteryBarn.com, she asked her deal-savvy husband, Brad, to see if he could find her a better price. It took about 10 minutes. Pottery Barn called…
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