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Outreach & Training

Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of more than 8,000 community-based… Read More »




Our Events 

  • MoneyWi$e webinars teach about credit and identity theft (Oct 05, 2015)
    Two informative web-based trainings developed by Consumer Action under its Moneywi$e financial literacy partnership sponsored by Capital One recently provided community-based organizations with the tools…
  • Consumer Action tackles homeownership at LA workshop (Sep 05, 2015)
    Residents of the El Centro Loretto affordable housing development in Los Angeles learned about homeownership at a recent workshop provided by Consumer Action's Nelson Santiago.…
  • Prepping for success (Dec 05, 2013)
    Kelly Armstrong wants to help change the lives of young inner-city men. Knowing that one in six black males between 15 and 25 are…

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Training Tools 

  • Identity Theft and Internet Safety Resource Sheet (Feb 09, 2016)
    This Identity Theft and Internet Safety Resource Sheet includes links to resources from the Federal Trade Commission, Privacy Rights Clearinghouse, and other sources for…
  • Homebuyer Resource Sheet (Aug 10, 2015)
    This Homebuyer Resource Sheet was developed by Consumer Action trainer Nelson Santiago for a workshop in Los Angeles. The handout, which contains state and federal…
  • Easy-to-print ID theft fact sheets for your trainings (Jul 23, 2015)
    These ID theft guides present a lot of information in a little package! You can download the fact sheets as PDFs and reproduce them freely…

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Our Network 

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Best Practices 

  • MoneyWi$e: Then and now (Feb 05, 2014)
    Since 2002, Consumer Action’s MoneyWi$e financial literacy project has trained 4,900 community partners at…
  • Preparation and practice makes perfect (Jul 01, 2007)
    There are two secrets to making a good presentation: preparation and practice. Take the time to prepare properly and your chances of success will increase…
  • Lead without taking the reins (Apr 01, 2007)
    Facilitation is a way of providing leadership without taking the reins. As a facilitator, your job is to get others to assume responsibility and to…

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Recommended Training Tools 

  • MoneyWi$e Interactive Courses (Sep 17, 2014)
    This series of interactive courses is based on Consumer Action’s popular Moneywi$e financial education modules. The courses are Talking to Teens about Money, Managing…
  • Avoid ID Theft Training Kit (Nov 19, 2008)
    The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events. Click…

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Videos & Webinars 

  • MoneyWi$e offers online financial education courses (Aug 28, 2008)
    MoneyWi$e, a Consumer Action-Capital One Partnership, has launched new, interactive financial education eLearning modules for consumers. The courses offer case studies, interactive tips and…

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