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CA News & Special Reports Archive

2016

May

02
  • Consumer Action INSIDER - May 2016.
    The May issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities. This month we also direct you to a valuable tool for measuring your financial health; tell you all about our coast-to-coast trainings on IP phone transitions and prepaid cards; detail one consumer’s battle with the rental car industry; and outline some new California initiatives that could have big impacts on consumers.

March

31
  • Consumer Action INSIDER - April 2016.
    The April issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities. This month we also give you the low down on National Consumer Protection Week, which we recently celebrated with a group of allies. In addition, we fill you in on recent court cases we’ve gotten involved in; give you an update on a hostile CFPB congressional hearing; tell you the tale of a consumer whose too-hot stove caused her a headache and lots of hassle; and outline our new fact sheets on social media online video privacy.
15
01
  • Consumer Action INSIDER - March 2016.
    The March issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities (with a story highlighting our efforts to help the Department of Education create a strong complaint database for students who have received federal financial aid). This month we also tell you what happens when a seller backs out of a verbal agreement; give you the lowdown on a recent international event on consumer privacy and another San Francisco-based panel on privacy; encourage you to participate in a new contest that pays investment-savvy consumers; and update you on our latest online safety trainings.

February

  • Consumer Action INSIDER - February 2016.
    The February issue of Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities (with highlights on our recent work to keep health care competitive, oppose bad changes to the Lifeline phone subsidy program, and fight for postal banking). This month we also give you the rundown on our FY 2015 annual report; tell you how one consumer fought an invalid “credit card minimum” requirement; offer our take on The Big Short movie (in theaters now); and provide advice on building a good credit score and getting the most from the Earned Income Tax Credit (just in time for tax season).

January

04
  • Consumer Action INSIDER - January 2016.
    The January issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities. This month we also highlight our recent National Consumer Empowerment Conference; offer a guide for consumers on how to act when a collector calls; tell of one consumer's tale of woe after he signed up for Match.com; and give an update on a series of workshops that we've held on new phone networks and Internet safety.

2015

December

16
  • Credit Reporting Issue - Winter 2015.
    The credit reporting issue of Consumer Action News covers some welcome changes in reporting rules and the dispute resolution process, explains how consumers can access free credit scores and deal with delinquent debt on their reports, and throws light on the rights and challenges for job seekers and data breach victims.
01
  • Consumer Action INSIDER - December 2015.
    The December issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities. This month we also feature stories on saving money during the holiday season; avoiding bad auto loans; protecting your Internet privacy; choosing the right prepaid card; and family money management. Finally, we give an update on our recently held 44th anniversary celebration.

November

  • Consumer Action INSIDER - November 2015.
    The November issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on the many coalitions we’re involved in (including the newest, created in the wake of the massive Experian/T-Mobile data breach). We also fill you in on the latest happenings, including an open house at our new SF office; the National Consumer League’s Trumpeter Awards event, and a public discussion on postal banking. Finally, we provide a recap of our auto insurance trainings and introduce recent updates to our guide to the Lifeline discounted phone program for underserved individuals. This month, Hotline Chronicles explores a consumer'r problem with not-so-speedy Internet service.

October

  • Consumer Action INSIDER - October 2015.
    The October issue of the Consumer Action INSIDER offers information on CFPB activities and updates on coalition efforts and class action lawsuits. It also tells the tale of one woman's journey to understanding long-term care in the midst of her aging mother's ailing health; offers up the truth about prescription discount cards; gives updates on our education and advocacy work, and invites readers to our 44th anniversary celebration in Washington, DC.

August

30
  • Consumer Action INSIDER - September 2015.
    The September issue of the Consumer Action INSIDER offers information on CFPB activities and updates on coalition efforts and class action lawsuits. It also provides new and improved publications to help consumers shop for and choose the best auto loan (and exercise their rights should their auto purchase prove to be a lemon). In addition, the newsletter features stories on excessive and unfair car rental taxes; charity scams; Consumer Action's upcoming national conference; a fascinating new book on watchdogs and whistleblowers; and Consumer Action's recent homeownership workshop.
01
  • Consumer Action INSIDER - August 2015.
    The August issue of the Consumer Action INSIDER offers updates on CFPB activities and information on coalition efforts, legislative actions and amicus briefs in which Consumer Action has participated. It also features a story about a man who escaped a predatory auto loan; an update on a number of mini-grants designed to financially educate underserved consumers; information on how credit card payments are applied; an introduction to the U.S. Treasury’s public retirement program; and a summary of our new SCAM GRAM e-newsletter.

June

30
  • Consumer Action INSIDER - July 2015.
    The July issue of the Consumer Action INSIDER offers updates on CFPB activities, class action lawsuits under which you might be eligible to make a claim, coalition efforts in which Consumer Action has participated, and the FCC’s recent decision regarding robocalls. It also contains part two of a series on retirement planning that began in the May issue, and an announcement about Consumer Action’s move to a new office in San Francisco’s Civic Center area.

2014

October

01
  • Consumer Action INSIDER - October 2014.
    This month's edition of INSIDER brings you stories about proposals to improve consumer protections for servicemembers, what to do when an ATM does not dispense cash but says it did, using online tools to improve financial security, a campaign to improve public information from complaints to the Consumer Financial Protection Bureau and more.

August

  • Consumer Action INSIDER - August 2014.
    The August issue of Consumer Action INSIDER brings you news of the Consumer Financial Protection Bureau's field hearing in El Paso, TX last month, at which it introduced a proposal to allow consumers to publicly share the stories behind the complaints they submit to the consumer watchdog agency. Other items in the issue include an update on work we are doing to protect and strengthen the rights of career education student loan borrowers, an account of the series of trainings we conducted on financial inclusion and an introduction to a program that leverages a myriad of stakeholders to lead people out of poverty. Hotline Chronicles presents information on whether Social Security numbers are a requirement to get a credit card.

February

02
  • Consumer Action INSIDER - February 2014.
    This month’s INSIDER unveils our newly designed Class Action Database and features a Hotline Chronicles piece on stop payments. It also contains articles about what happened at our National Consumer Empowerment Conference in November, a look back at how our MoneyWi$e financial literacy program has evolved over the years, and our newly updated publication on sending money abroad (remittances). We’ve also added a periodic “CFPB Watch” feature to monitor all the great work being done by our colleagues at the Consumer Financial Protection Bureau.

2013

November

01
  • Consumer Action INSIDER - November 2013.
    The November issue of Consumer Action INSIDER brings you news about three new short videos on online privacy, totals for our annual fundraiser, CARD Act misconceptions, how advocates are using technology to help consumers increase savings and reduce debt, and a look at multilevel marketing offers.

October

  • Consumer Action INSIDER - October 2013.
    The October issue of the INSIDER features articles about our organization's activities, including a consumer disgruntled by airline fees, tips for personal economic recovery, a round-up of notable class actions and a new website we developed to educate people about Do Not Track and online privacy.

September

23
  • Pre-purchase resources (September 2013).
    Consumer Action has compiled a new Pre-purchase Resource Guide, featured in the latest issue of Consumer Action News, which also includes pointers for checking a professional’s credentials, tips on vetting the research tools you use and information about consumer rights if problems arise.
03
  • Consumer Action INSIDER - September 2013.
    This month's INSIDER brings you news of Consumer Action's activities, including financial literacy trainings, our upcoming 4th Annual National Consumer Empowerment Conference, a new class action listing, and our support for a lawsuit in New York objecting to the state's credit card anti-surcharge law. Hotline Chronicles details why driving a new car off the lot before making sure you have an auto loan in place has its pitfalls.

April

30
  • Consumer Action INSIDER - May 2013.
    The May 2013 edition of the INSIDER features stories about our activities at various financial literacy events, some considerations when teaching older adults and a new credit resource created by our staff. Hotline Chronicles looks at the case of a woman who was convinced against her better judgment to purchase a timeshare.

February

01
  • Consumer Action INSIDER - February 2013.
    The February issue of our monthly e-newsletter features stories about a new financial resource for servicemembers and veterans, an update on our educational efforts around potential credit card "checkout fees," news about our new Columbia University interns, and a Hotline Chronicles entry about unauthorized charges on your phone bill ("cramming").

2012

October

31
  • 2012 Fall Issue: Credit Card Comparison Site Survey.
    Consumer Action looked at 54 sites to determine which ones offer the most useful and complete information to credit card shoppers. To narrow the list, we evaluated them using a checklist of key elements—and 13 met all or most of our criteria. Three sites met all nine criteria.

2011

June

01

May

25
  • 2011 Spring Issue: Wireless Special Issue.
    The Spring edition of Consumer Action News — our Wireless Special Issue — focuses on the growing use of data-ready communications devices such as smartphones. The lead story is a survey of parental controls at the top six carriers. See the Table of Contents for other topics.
 

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