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Outreach & Training

Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of more than 8,000 community-based… Read More »




Our Events 

  • Consumer Action hops aboard Wellness Bus Tour (Jul 08, 2013)
    The Walgreens-AARP project is dedicated to providing free prevention and early detection health services to the nation’s underserved communities via a fleet of co-branded…
  • MoneyWi$e returns to Dallas (Jan 05, 2013)
    The daylong training centered on timeless topics, such as establishing and rebuilding credit, managing your money, avoiding and dealing with identity theft, banking and…
  • MoneyWi$e trains Richmond non-profits in financial literacy (Oct 05, 2012)
    Consumer Action trained 54 CBO partners at the meeting, which drew groups from in and around the state capital. The team conducted a full-day…

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Training Tools 

  • Resources for Good Credit (Apr 23, 2013)
    Consumer Action created this resource sheet to help trainers get valuable information into the hands of credit workshop participants. The two-page resource sheet compiles…
  • Rebuilding Credit Crossword Game (Aug 06, 2010)
    The Rebuilding Credit Crossword Game can be downloaded from the "Download PDF" field below. You can use this exercise to teach the concepts contained in…
  • 'Why Adults Learn' PowerPoint Slides & Handout (Jul 30, 2010)
    Adults learn differently. These slides can help trainers understand how to communicate and reach adults as well as tips and techniques to get ready for…

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Our Network 

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Best Practices 

  • Preparation and practice makes perfect (Jul 01, 2007)
    There are two secrets to making a good presentation: preparation and practice. Take the time to prepare properly and your chances of success will increase…
  • Lead without taking the reins (Apr 01, 2007)
    Facilitation is a way of providing leadership without taking the reins. As a facilitator, your job is to get others to assume responsibility and to…
  • Give your 'pitch' a facelift (Mar 01, 2007)
    “What do you do?” It’s a simple enough question, used often for starting a conversation. Yet the answer you provide to that question can determine…

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Recommended Training Tools 

  • Avoid ID Theft Training Kit (Nov 19, 2008)
    The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events. Click…

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Videos & Webinars 

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