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Outreach & Training

Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of more than 8,000 community-based… Read More »


Training Tools

The following tools, games and activities have been developed by Consumer Action's outreach and training staff for use in trainings and workshops.

  • Resources for Good Credit (Apr 23, 2013)
    Consumer Action created this resource sheet to help trainers get valuable information into the hands of credit workshop participants.…
  • Rebuilding Credit Crossword Game (Aug 06, 2010)
    The Rebuilding Credit Crossword Game can be downloaded from the "Download PDF" field below. You can use this exercise to…
  • 'Why Adults Learn' PowerPoint Slides & Handout (Jul 30, 2010)
    Adults learn differently. These slides can help trainers understand how to communicate and reach adults as well as tips and…
  • CARD Act Quiz (Jul 26, 2010)
    The CARD Act Quiz can be downloaded as a PDF (see below), copied and used to teach about credit cards.…
  • ID Theft Quiz (Sep 27, 2007)
    Developed by Consumer Action outreach and training staff, this game is a fun an interactive way to learn more about…


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